Refund policy

Return & Refund Policy

14-Day Return Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as when you received it, unworn or unused, with all original tags attached and in its original packaging. You will also need the receipt or proof of purchase.

To request a return, please contact us at diving@ruidiving.com before sending your item back.

Approved returns should be sent to:

Rui Diving Centre
589 Middlefield Rd, Unit 11
Toronto, Ontario M1V 4Y6
Canada

Items sent back to us without first requesting and receiving return authorization will not be accepted.

Restocking Fee & Return Costs

Except where prohibited by applicable law, approved returns are subject to a 25% restocking fee, which will be deducted from the refund amount.

Unless the return is due to an error on our part or the item was defective, damaged, or incorrect upon receipt, the customer is responsible for all costs associated with the return, including, but not limited to:

  • Return shipping and handling charges

  • Customs duties and import/export fees

  • Sales taxes and other applicable taxes

  • Brokerage, customs clearance, and processing fees

  • Any other charges incurred in connection with the return shipment

The customer is responsible for arranging and paying for return shipping and providing the return shipping label.

If any return-related shipping charges, duties, taxes, brokerage fees, customs clearance fees, or other charges are billed to or paid by Rui Diving Centre, those amounts may be deducted from the customer's refund, to the extent permitted by applicable law.

Original shipping charges are non-refundable unless otherwise required by applicable law.

Damages and Issues

Please inspect your order upon receipt. If your item is defective or damaged, or if you receive the wrong item, please contact us immediately so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

  • Custom or personalized products

  • Demo items

  • Special-order items

  • Personal care goods

  • Hazardous materials, flammable liquids, or gases

  • Sale items

  • Gift cards

Please contact us at diving@ruidiving.com if you have questions about whether a specific item is eligible for return.

Exchanges

The fastest way to get the item you want is to return the item you currently have. Once your return has been accepted, you may place a separate order for the new item.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund has been approved.

If approved, the 25% restocking fee and any applicable return-related charges will be deducted from your refund. The remaining balance will be refunded to your original payment method within 10 business days.

Please keep in mind that your bank or credit card company may require additional time to process and post the refund.

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at diving@ruidiving.com.