RUI DIVING CENTRE Equipment Rental Policy

Welcome to use the equipment rental services provided by RUI DIVING CENTRE. In order to ensure proper rental management, equipment safety, and the protection of both parties’ rights and interests, please carefully read and agree to the following Policy before renting any equipment. By confirming a rental, making payment, collecting equipment, or actually using the equipment, the customer shall be deemed to have read, understood, and agreed to all terms of this Policy.
This Policy is subject to applicable law. In the event of any conflict between this Policy and applicable law, applicable law shall prevail. Nothing in this Policy limits any cancellation, refund, or other statutory rights that a consumer may have under applicable law.

1. Scope of Application

  1. This Policy applies to all diving and related equipment rental services provided by RUI DIVING CENTRE, including but not limited to tanks, BCDs, regulators, dive computers, masks, fins, snorkels, weights, wetsuits, drysuits, lights, and other related accessories.
  2. The specific type of equipment, quantity, rental period, rental fee, deposit, return time, equipment condition, and applicable charges for each rental shall be subject to the rental confirmation form, order page, receipt, written confirmation document, or electronic confirmation document.

2. Rental Eligibility and Accuracy of Information

  1. The customer shall ensure that they possess the appropriate qualifications, experience, and ability to use the rented equipment safely in accordance with the requirements applicable to such equipment.
  2. The customer shall provide true, accurate, and complete identity, contact, and rental information.
  3. If incomplete or inaccurate information provided by the customer results in an inability to properly arrange the rental, delivery, return, billing, or claim process, RUI DIVING CENTRE shall not be responsible for any resulting delays, losses, or additional expenses.

3. Rental Confirmation and Charges

  1. A rental order shall become effective upon actual confirmation by RUI DIVING CENTRE and completion of the corresponding payment by the customer.
  2. Before payment, deposit authorization, or any other necessary confirmation has been completed, RUI DIVING CENTRE reserves the right not to hold the relevant equipment for the customer.
  3. If the rental involves rental fees, deposits, cleaning fees, late return fees, repair fees, loss compensation, missing accessory charges, or any other related fees, the applicability and specific amount of such charges shall be subject to the written or electronic confirmation document that is clearly disclosed to the customer before the rental and is capable of being saved or printed.
  4. Where applicable law requires that the rental agreement be provided in writing, or requires that the customer be able to retain, print, and access it in the future, RUI DIVING CENTRE shall provide the relevant confirmation documents in written or electronic form.

4. Equipment Pickup and Condition Confirmation

  1. Upon collecting the equipment, the customer shall inspect the model, quantity, and visible condition of the equipment on site.
  2. If the customer does not raise any obvious issue at the time of pickup, the equipment shall be deemed to have been delivered in its then-visible condition.
  3. The customer shall not, without authorization, disassemble, modify, sub-rent, lend, or allow the equipment to be used by any unauthorized person.
  4. The customer shall use the equipment in a normal, safe, and reasonable manner and shall comply with all relevant instructions given by instructors, dive leaders, and staff.

5. Obligation to Return Equipment on Time

  1. The customer shall return all equipment on the date, at the time, and at the location specified in the rental confirmation documents.
  2. If the customer expects that they will be unable to return the equipment on time, the customer shall notify RUI DIVING CENTRE in writing as early as possible to request an extension of the rental period. Whether such extension is approved shall be subject to the final written confirmation of RUI DIVING CENTRE.
  3. Any extension request that has not been confirmed shall not constitute an automatic extension of the rental period.

6. Late Return Charges

  1. If the customer fails to return the equipment at the agreed time and has not obtained written confirmation of an extension, RUI DIVING CENTRE shall have the right, from the date of overdue return, to charge a late return fee at the rate of 10% per day per item of the equipment’s purchase price or replacement value as disclosed in advance, until the date on which the equipment is actually returned.
  2. The aforementioned late return fee constitutes an overdue possession charge that the customer has been informed of and agreed to at the time of rental, and is intended to reflect the losses and costs arising from the equipment being unavailable for further rental, as well as additional management and recovery efforts.
  3. If the customer returns only part of the equipment, the late return fee shall be calculated only in respect of the equipment that remains unreturned.
  4. For the avoidance of doubt, the applicable purchase price or replacement value shall be clearly disclosed to the customer before the rental and stated in the order, confirmation form, price list, or other written or electronic document capable of being saved or printed.
  5. All charging terms shall be clear, prominent, and easy to understand.

7. Damage, Loss, and Compensation

  1. The customer shall properly safeguard and reasonably use the rented equipment.
  2. If any equipment is damaged, the customer shall immediately notify RUI DIVING CENTRE and stop using any equipment that may present a safety risk.
  3. Where damage, missing parts, or loss of the equipment results from improper custody, misuse, negligence, improper operation, loss, theft due to failure to safeguard, unauthorized lending, or any other abnormal use by the customer, the customer shall bear the corresponding compensation liability.
  4. If the equipment can reasonably be repaired, the customer shall compensate for the actual and reasonable repair costs, as well as any reasonable costs incurred for missing parts, special cleaning, inspection, or restoration to rentable condition.
  5. If the equipment is lost, cannot be repaired, is commercially unreasonable to repair, or is missing core parts such that it cannot be restored to normal use, the customer shall compensate based on the equipment’s replacement value disclosed in advance or its actual replacement cost.
  6. Where equipment is rented as a set, and the loss or damage of any component causes the set to become unsuitable for normal rental or use, the customer shall bear the reasonable repair or replacement costs for the affected portion.
  7. Normal wear and tear shall not be regarded as damage, and the customer shall not be liable for compensation in respect of normal wear and tear.

8. Failure to Return and Deemed Loss

  1. If the equipment is overdue and the customer fails to respond to contact attempts from RUI DIVING CENTRE within a reasonable period of time, the Centre shall have the right to treat the relevant equipment as lost.
  2. In such circumstances, RUI DIVING CENTRE may require the customer to pay:
    • the late return fees accrued up to the date on which the equipment is deemed lost; and
    • the replacement value of the relevant equipment or its actual replacement cost; and
    • where applicable, reasonable costs arising from missing accessories, inspection, administrative processing, and recovery efforts.
  3. If the customer subsequently returns equipment that has already been deemed lost and for which compensation has already been paid, whether all or part of such compensation will be refunded shall be reasonably determined by RUI DIVING CENTRE based on the actual condition of the equipment, depreciation, inspection, repair, and administrative costs, provided that such determination shall not violate applicable law.

9. Deposit and Pre-Authorization

  1. RUI DIVING CENTRE may, depending on the value of the equipment and the circumstances of the rental, require the customer to pay a deposit or provide a credit card pre-authorization.
  2. Subject to applicable law and the disclosed charging rules, the Centre may deduct from the deposit or pre-authorization any payable rental fees, late return fees, repair fees, cleaning fees, loss compensation, or any other disclosed charges that the customer is responsible for under this Policy.
  3. If the deposit is insufficient to cover the relevant charges, the customer shall remain liable for the shortfall.
  4. If there are no deductible charges, the remaining deposit balance shall be refunded or the pre-authorization released within a reasonable time.

10. Refunds and Cancellations

  1. Except as otherwise required by applicable law, or where the consumer is entitled to cancellation, refund, or other remedies under applicable law, rental fees already incurred after the rental period has commenced are generally non-refundable.
  2. If the customer requests cancellation before collecting the equipment, whether any refund is available and the scope of such refund shall be subject to the order terms, cancellation rules, and costs already incurred that were disclosed before the rental and agreed to by the customer.
  3. If RUI DIVING CENTRE is unable to provide the confirmed equipment, the Centre may, depending on the circumstances, offer substitute equipment of comparable function, intended use, and value. The customer shall have the right to decide whether to accept such substitute equipment. If the customer does not accept the substitute equipment, RUI DIVING CENTRE will provide an appropriate remedy based on applicable law, the actual circumstances, and any unfulfilled portion of the order, which may include rescheduling, store credit, a partial refund, or a full refund.

11. Limitation of Liability

  1. To the fullest extent permitted by applicable law, RUI DIVING CENTRE shall not be liable for any indirect, incidental, consequential, profit-related, opportunity-related, or third-party-caused losses.
  2. If RUI DIVING CENTRE is found liable, its liability shall, to the extent permitted by law, be limited to the amount actually paid by the customer for the relevant rental.
  3. Nothing in this section excludes any consumer rights that cannot be excluded under applicable law.

12. Policy Updates and Applicable Law

  1. RUI DIVING CENTRE reserves the right to update this Equipment Rental Policy from time to time based on operational needs, equipment management needs, or legal requirements.
  2. The latest version shall be the version published on the official website, in-store notice, order page, written confirmation document, or electronic confirmation document.
  3. This Policy shall be subject to applicable law. In the event of any conflict between this Policy and applicable law, applicable law shall prevail.